Sunday, July 25, 2010

Flying OTRS

So...Of Liberal Intent is likely on hiatus for now.  Not that that should be any surprise, since it has been since 2006.  Man, I'm behind!  For some reason, though, this bugs me just a little more right now than it has, since I had a lot of hope for that one.

No matter...for now, I have way too much on my plate to deal with that anyway.  Maybe I'll just update that one once in a while when I feel like being political, instead of updating this one.  First, I'll need to update this one more often.

So...had work, was out of work for way too long, and have work again.  This time, was grossly underpaid when I got the job, but I was desperate so I took it.  Then I got a raise, a huge one, but still leaving me underpaid for what I do.  No matter...the important part is that I love my job, and I love my team.  I also am learning more from this job than any other I've been in before, and I can work on just about anything I want to in my spare time (not that I have any right now...).

The ticketing system we use there is great, too...completely free and open source, but I'd never heard of it before I started there.  It's called OTRS, and I am really liking working with it.  Seems they just installed it because they needed SOMETHING and had no budget to get a paid one.  They really didn't understand how to make it do all the things they wanted.  I have been taking it apart and having a lot of fun learning how it ticks, and making it do more and more for us.  Then, they say we should get a paid solution.

This distressed me...why?  Because I have learned a lot about this one, and am positive that I can get it to do everything we want.  It is truly an enterprise grade product...we just need to know how to implement it.  It doesn't do asset tracking out of the box, however, and that is what they need.  So, this weekend, I did some homework and found out that there is an addon to it called ITSM for IT departments, and it does have asset tracking; however, it was not called that, so it took me a while to find it.

I played around with it, and know how to set it up now...this makes me happy.  I hope my boss decides it is worth the effort to use instead of wasting money (at least in my opinion) on a paid service or program.

Well, that's all for now.


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